NTISthis.com

Evidence Guide: TLIP4031 - Maintain customer credit accounts and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIP4031 - Maintain customer credit accounts and services

What evidence can you provide to prove your understanding of each of the following citeria?

Establish and maintain customer credit accounts and services

  1. Lines of credit and other credit facilities are established and communicated to customers
  2. Customer payment schedules are monitored
  3. Debtors are regularly identified and listed to initiate follow-up action
  4. Debt recovery procedures are initiated and if unsuccessful, approval is sought to write off bad debts
Lines of credit and other credit facilities are established and communicated to customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer payment schedules are monitored

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Debtors are regularly identified and listed to initiate follow-up action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Debt recovery procedures are initiated and if unsuccessful, approval is sought to write off bad debts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain customer information system

  1. Status of credit accounts is conveyed to customers on a regular basis
  2. Statistical returns are prepared displaying actual against anticipated performance
  3. Database information regarding products and services sales on credit is maintained
  4. Customer queries are dealt with promptly and courteously
  5. Security of database and data integrity is maintained
Status of credit accounts is conveyed to customers on a regular basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Statistical returns are prepared displaying actual against anticipated performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Database information regarding products and services sales on credit is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer queries are dealt with promptly and courteously

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security of database and data integrity is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Establish and maintain customer credit accounts and services

1.1

Lines of credit and other credit facilities are established and communicated to customers

1.2

Customer payment schedules are monitored

1.3

Debtors are regularly identified and listed to initiate follow-up action

1.4

Debt recovery procedures are initiated and if unsuccessful, approval is sought to write off bad debts

2

Maintain customer information system

2.1

Status of credit accounts is conveyed to customers on a regular basis

2.2

Statistical returns are prepared displaying actual against anticipated performance

2.3

Database information regarding products and services sales on credit is maintained

2.4

Customer queries are dealt with promptly and courteously

2.5

Security of database and data integrity is maintained

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Establish and maintain customer credit accounts and services

1.1

Lines of credit and other credit facilities are established and communicated to customers

1.2

Customer payment schedules are monitored

1.3

Debtors are regularly identified and listed to initiate follow-up action

1.4

Debt recovery procedures are initiated and if unsuccessful, approval is sought to write off bad debts

2

Maintain customer information system

2.1

Status of credit accounts is conveyed to customers on a regular basis

2.2

Statistical returns are prepared displaying actual against anticipated performance

2.3

Database information regarding products and services sales on credit is maintained

2.4

Customer queries are dealt with promptly and courteously

2.5

Security of database and data integrity is maintained

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in equipment in accordance with operating procedures

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

reading, interpreting and following relevant instructions, procedures and signs

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

selecting and using relevant computer, communications and office equipment

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

Australian and international codes and regulations relevant to freight services, including the Australian Dangerous Goods (ADG) Code and relevant bond, quarantine or other legislative requirements

documentation requirements for maintaining customer credit accounts and services

information on relevant aspects of credit services, including credit services offered by the workplace, credit account systems, credit ratings and limits, and credit approval policies and procedures

methods of payment including letters of credit, cheques, promissory notes, bank drafts

operational work systems, equipment, management and site operating systems for maintaining customer credit accounts and services

problems that may occur and appropriate action that can be taken to resolve these problems

workplace procedures and policies for maintaining customer credit accounts and services.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.